As we approach Christmas, it’s a good reminder to always be of service. As you develop your team and operations, instill client service.
Case in point: I had a project manager at a vendor scold me for discussing deficiencies with a superior. On a conference call no less. I’m not sure what’s worse. A young, obviously unaware PM, or an organization that would promote such behavior. In the past, I’ve been on the other end, dealing with high maintenance or difficult clients. It can be rough, but it’s part of the game.
Intent is more important then execution. In A Path with Heart, Jack Kornfield describes two actions: a man with a knife. A surgeon’s intent is to heal, a criminal’s intent is harm. Managers and directors take note.
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